FAQ

Do I fully own the ad account? +

The ad accounts are owned and managed by CrazyDog. You’ll get access to run ads, but full ownership remains with us.

How soon can I start using the account? +

Your account will be ready to use within 1 hour after payment confirmation.

How do I fund the ad account? +

Funds are prepaid via invoice. We accept various payment methods such as bank transfer, USDT, or credit card.

Can I get a refund if the ads stop? +

Refunds for any remaining balance are available within 1–2 business days. Please note that a 20% service fee and any amount already spent on ads are non-refundable.

Do you guarantee ad performance? +

Ad performance depends on the niche and creatives. While we don’t guarantee results, we provide optimized setup and expert support to maximize efficiency.

What happens if my account gets suspended? +

If multiple account suspensions occur and it’s determined that the client can no longer manage campaigns directly, the account will be automatically switched to fully managed service mode to ensure stability and compliance.